BTC02 (Aug 10, 1988)
Summary of Receipt
Baltimore goes into explaining what a Customer is. They're beings from the 'Otherside', an alternate dimension containing seven Planes - each ruled by a Prince of Hell, one of which is Lucifer (Lucy, Baltimore's 'amour'). These beings are often referred to as Demons, though there are non-sapient creatures as well. Thing is, due to the intertwined nature of the Flipside (the CaD's reality) and the Otherside, some of these Customers can cross over into the Flipside. So the CaD's goal is to return these customers back to the Otherside. Finally, he lists an example of a Customer: Miss. Cadillac, better known as the Nain Rouge, Demon of the Strait, who killed his parents back in Detroit which started him on the paranormal path.
Transcript
DINER RECEIPT
RECEIPT NUMBER: BTC02
RECEIPT DATE: X 10 19XX
MANAGER TITLE: BALTIMORE
RECEIPT NOTES:
As mentioned yesterday, I wanted to write a bit on the topic of customers. I suppose, more pressingly, what our goal as an organization is—or at the very least, should be. In cafe speak, I would classify what we intend to do rather simply: The Cafe and Diner will serve the best coffee to its many Customers. But there’s that word… “Customers.” It’s doing a lot of heavy lifting in that sentence, wouldn’t you agree? So, what is a customer?
I suppose to define a customer, I must go back to how this idea for an organization started. It started with the death of my parents at the hands of a notorious customer from Detroit, Miss. Cadillac. Their deaths sent me into a dizzying spiral and the deepest rabbit hole an Alice like myself could ever fall down. I wanted to, no, had to learn more about Miss. Cadillac. Where she came from and why she did what she did. And in my research, I stumbled upon mon amour, the brightest, most resplendent light in all of the Universe—Lucifer.
Yes, “Miss. Cadillac,” is what is known as a demon. Its Baltimore name is the Nain Rouge, the Demon of the Strait. Lucifer, mon amour, consequently, is also a demon, though a demon of a far higher caliber, for she is a Prince of Hell. One of seven who rule over the Planes of the Otherside—a dimension parallel in time and space to our own reality where strange creatures and demons reside. Due to the nature of our reality, the Flipside, and their reality, the Otherside, occasionally creatures and demons “leak” into our world. And that is what the Cafe and Diner will seek to correct.
It will be our mission to send these errant travelers back to their proper homes in the Otherside.
Perhaps, if we can do that, we can save another set of parents down the line. If anything, we can maintain some sort of cosmic balance between the Flipside and Otherside, for there is no such thing as a failure—only half successes.